Terms of Service

Effective date: July 14, 2026

Platform operator: Grandlink LLC ("Grandlink", "we", "us") · New York

By booking, paying, or using this website you confirm that you have read, understood and agree to these Terms, the Cancellation & Refund Policy and the Privacy Policy. If you do not agree, do not book.

1. What Grandlink is (please read this section in full)

1. Grandlink is a booking, matching and referral platform. What we provide is: online quoting, online booking, online payment collection, referral and dispatch of your trip to a partner fleet, display of trip status and live vehicle location, and customer support.
2. Grandlink does not own vehicles, does not employ drivers, and does not itself perform transportation.
3. The transportation is performed by independent, licensed partner fleets ("Partner Fleets") and their drivers. Trips within New York City are performed by TLC-licensed vehicles driven by TLC-licensed drivers.
4. The contract of carriage is formed between you and the Partner Fleet that performs your trip. Grandlink acts as the intermediary between you and that Partner Fleet, and collects the fare on the Partner Fleet's behalf as its limited payment collection agent.
5. Partner Fleets are independent contractors. They are not employees, agents, partners or joint venturers of Grandlink. Each Partner Fleet is solely responsible for its vehicles' ownership, registration, inspection, insurance and operating licences, and for the employment and taxes of its drivers.
6. Trips are presented under the Grandlink brand so that the customer experience is consistent. This does not change the legal relationships described above.

2. Scope and limits of service

1. Grandlink arranges pre-booked private car service and school transfer service.
2. We cover 13 East Coast states / districts: NY · NJ · CT · PA · MA · RI · VT · NH · ME · DE · MD · VA · DC. We do not accept trips outside this area.
3. Every trip is a private car. We never pool or share rides. The vehicle you book serves your booking only.
4. We are not a taxi service and we do not accept street hails. All trips must be booked and paid for online in advance.
5. Trips over 500 miles one way are not auto-quoted and require manual handling.
6. A Partner Fleet or its driver may refuse or terminate service with no refund where a passenger is intoxicated or under the influence of a controlled substance, carries prohibited or hazardous items, behaves violently or threateningly, brings more passengers than declared or than the vehicle may lawfully carry, asks the driver to break traffic law, or otherwise endangers the driver or the vehicle.

3. Quotes, taxes and payment

1. Quotes are generated instantly. The total shown on the website is the full amount payable, and includes the base fare, any applicable surcharges (airport administration fee, Manhattan fee, peak-hour fee, short-trip fee, extra-stop fee, interstate return fee, large-vehicle upgrade fee, special service fee, tolls, long-distance deadhead fee) and sales tax where it is legally due.
2. Sales tax is determined by the origin and destination of the trip, as the law requires: trips that begin and end within the five boroughs of New York City are taxed at the New York City rate; trips elsewhere in New York State are taxed at the applicable local rate; interstate trips that begin or end outside New York State are not subject to New York sales tax. Any tax due is itemized separately on your payment receipt.
3. Quotes exclude gratuity. Our system never adds a tip automatically. Tipping is entirely your choice and goes directly to the driver.
4. Quotes also exclude: waiting charges beyond the free window (collected by the driver on site, Section 5); additional stops or destination changes made during the trip; and any cleaning or damage costs you cause.
5. Payment is processed by Stripe. Grandlink's servers never receive or store your card number.
6. Once payment succeeds your trip is confirmed automatically — there is no manual review step. A confirmation email is sent to the address you provided.
7. A paid order is locked. Date, time, addresses, vehicle class, passenger count, luggage and price cannot be changed by you. If something must change, use the free reschedule in the Cancellation & Refund Policy, or cancel and re-book.
8. Corporate clients pay per trip in advance by default. Monthly invoicing must be enabled by Grandlink in writing.

4. Luggage and automatic vehicle upgrades

1. Luggage is counted in "slots": a large bag (28") = 1 slot; a carry-on or backpack = 0.5 slot.
2. Based on the passengers and luggage you declare, the system automatically selects the vehicle class and vehicle count:
3. up to 4 slots and up to 4 passengers → comfort SUV, no extra charge;
4. above that → automatic upgrade to a 7-seat van, with a large-vehicle upgrade fee;
5. beyond the van's capacity → an additional vehicle is added, and the price rises accordingly.
6. We will never refuse a booking because of luggage volume, but the price will change when an upgrade or an extra vehicle is required. That is normal quoting, not a price hike.
7. ⚠️ Accurate declaration is your obligation. If you arrive with more passengers or luggage than you declared and the vehicle cannot take them: the driver may refuse the excess; any extra vehicle arranged on the spot is at your cost; and this is not a breach by us and is not refundable.

5. Free waiting time and overtime

• Beyond that: $1.00 per minute, collected by the driver on site. It is not part of the online quote and does not appear on your online invoice.
• If the free window expires and you still cannot be reached, the driver may leave; the booking becomes a No-show and is not refundable.

6. Hourly charter

1. Three-hour minimum.
2. The charter total is the hourly rate plus tax only. No surcharges are added (no peak-hour, Manhattan, airport, extra-stop, upgrade or special service fees).
3. Time beyond the booked block must be agreed with the driver and paid hourly, or arranged in advance with support.
4. Promo codes do not apply to charters.

7. Airport transfers

1. A flight number is mandatory, and you must state whether it is a pickup or a drop-off. Bookings with an unclear direction are held as "direction pending" and cannot be dispatched until confirmed.
2. Delayed flights are re-timed to the actual landing time at no extra charge (your 90 free minutes start at actual landing).
3. Changes caused by cancelled or rebooked flights are governed by Section 4 of the Cancellation & Refund Policy.
4. You are responsible for providing the correct flight number. If it is wrong or untraceable and the driver therefore cannot meet you, the booking is treated as a No-show.

8. Children and minors

1. A child seat must be selected as a "special service" at booking, with the applicable fee. If it was not booked in advance, we cannot guarantee a child seat will be in the vehicle.
2. Child restraint and booster laws differ from state to state. It is your responsibility to know and comply with the law of the origin, transit and destination states.
3. School routes and minor passengers: the booking must be made by an adult — a parent, legal guardian, or authorized school staff — who is responsible for all information provided and is bound by these Terms.
4. Any handover arrangement for a minor (who releases the child, who receives the child) must be stated in the booking notes. Absent such notes, the driver picks up and drops off at the addresses on the order.

9. Customer obligations

You agree to:

1. Provide accurate and complete contact details (name, phone, email) and pickup / drop-off addresses including street and apartment number. Dead runs, detours and delays caused by a wrong address are at your cost.
2. Provide accurate flight numbers, passenger counts, luggage counts and pickup times.
3. Be at the pickup point on time, within the free waiting window.
4. Keep your phone reachable so the driver can contact you.
5. Obey the law; no smoking in the vehicle; no prohibited items; no damage to the vehicle. Cleaning and repair costs arising from vomiting, soiling or damage are charged to you at actual cost.
6. Look after your belongings. Neither Grandlink nor the Partner Fleet accepts custody of, or liability for, items left in a vehicle. We will try to help recover them, but we make no guarantee.

10. Limitation of liability

1. Grandlink's obligation is to match and refer, not to carry. Personal injury, property damage or other loss occurring during transportation is the responsibility of the Partner Fleet that performed the trip, and of its insurers.
2. To the fullest extent permitted by law, Grandlink is not liable for indirect, incidental, special, punitive or consequential damages, including but not limited to missed flights, missed cruises, missed classes, missed meetings, missed medical appointments, cancellation losses, accommodation costs, lost income or lost business opportunities.
3. Grandlink's total liability for any single trip is capped at the amount you actually paid for that trip.
4. Arrival times, routes and durations we provide are estimates, affected by traffic, weather, construction and enforcement, and are not guarantees. If you have a hard deadline — a flight, a cruise, an exam — build in a sufficient buffer yourself.
5. Nothing in this section excludes liability that cannot lawfully be excluded.

11. Events outside our control

Grandlink is not liable for delay, cancellation or loss caused by: severe weather, natural disaster, traffic accidents and congestion, road / bridge / tunnel closures, airport closures or security delays, strikes, civil unrest, war, terrorism, government orders, epidemic restrictions, utility or telecom outages, or failures of third-party services (Google Maps, Stripe, mobile carriers).

12. Promo codes

Promo codes apply only to airport transfers booked as round trips. They cannot be used on point-to-point, charter, long-distance interstate, school-route or one-way airport bookings. A code is applied once per order and is never multiplied by the number of vehicles. Grandlink may end a promotion or reject a suspected abusive code at any time.

13. Intellectual property

All site content, code, design, trademarks and data belong to Grandlink. Scraping, copying, bulk downloading and use for model training are prohibited without written permission.

14. Accounts and security

You are responsible for keeping your credentials and your trip-tracking link confidential. A tracking link is a credential that exposes your driver's live location — do not share it publicly.

15. Governing law and disputes

1. These Terms are governed by the laws of the State of New York, without regard to conflict-of-laws rules.
2. The parties will first attempt to resolve any dispute through good-faith negotiation for at least 30 days.
3. Failing that, the courts of competent jurisdiction in Richmond County, New York shall have jurisdiction, and both parties submit to their personal jurisdiction.

16. Changes

Grandlink may revise these Terms and will post the revision on the website. Revisions do not apply retroactively to already-paid orders — your booking is governed by the version in force when you booked.

17. Contact

Grandlink LLC · New York

Email: han8andy@gmail.com · Phone: +1 347-957-6888