Pricing, luggage, changes and children travelling alone — answered

The total shown on the website is the final amount you pay. It already includes all applicable taxes, tolls and airport-related fees. We never add charges after the trip. The only thing not included is the gratuity — entirely your call, paid directly to your chauffeur.

You're covered. Airport pickups include 90 minutes of free waiting, counted from your flight's ACTUAL landing time, not the scheduled one. A delay is not treated as a cancellation — we simply re-time the pickup to your real landing, at no rescheduling fee. That's why the flight number matters at booking: it's how we track you.

Airport pickups: 90 minutes free from actual landing. Drop-offs, city pickups and everything else: 15 minutes free from the driver's arrival. Beyond that it's $1 per minute, collected by the chauffeur on the spot — it never appears on your online bill. If the free waiting runs out and we still can't reach you, the driver may leave and the trip is treated as a no-show.

The standard SUV seats 4 with 4 large bags. The 7-seat minivan and the luxury SUV each seat 6 with 8 large bags. Enter your passenger and luggage counts at booking and the system picks the vehicle that fits everyone and everything at the lowest price — upgrading the class or adding a second vehicle automatically when needed. It's all priced before you pay, never sprung on you at the curb.

Always a private car. Never shared. The vehicle serves your booking only — your chauffeur will not pick up other passengers along the way.

Cancel more than 48 hours before pickup: full refund, no fee. Within 48 hours: no refund. No-show: no refund. If your flight is cancelled and you want a refund rather than a new time, we refund minus a 10% fee, back to your original payment method within 48 hours. If we cancel (for example, weather makes the trip unsafe), you're refunded in full. Full terms are in our Cancellation & Refund Policy.

More than 48 hours before pickup you may reschedule once, free of charge. If the new trip prices higher (peak hours, longer distance) you pay the difference; if it prices lower, the difference isn't refunded. Reschedules caused by a cancelled or rebooked flight are not bound by the 48-hour rule — just tell us before the vehicle is dispatched.

We do not carry children under 14 unaccompanied. Minors aged 14 to 17 may travel alone, but a guardian must complete and sign an authorization at booking — naming who receives the child, their relationship, phone number and the exact handover point, plus what we should do if no one shows up. This isn't paperwork for its own sake: it's how we make sure your child is handed to the right person.

Dispatching from New York across 13 East Coast states: NY, NJ, CT, PA, MA, RI, VT, NH, ME, DE, MD, VA and Washington DC. Long-distance interstate trips are routine for us — Boston, Washington DC, Philadelphia and Baltimore among them.

Ride-now booking is available, with a vehicle typically dispatched within 30 to 60 minutes. That said, airport transfers, school routes and interstate trips are best booked ahead — especially around move-in weeks and holidays, when booking early is what guarantees you a car.

Payment is by credit card online. Your booking locks and confirms the moment payment succeeds, and the confirmation plus receipt are emailed to you automatically. After payment the trip details (time, addresses, vehicle, passengers) can't be edited on your own — use the free reschedule or contact us.

No. The system reads your pickup point: only an actual terminal is treated as an airport transfer requiring a flight number. Car rental branches inside the airport and hotels next to it count as 'near the airport' and are booked as point-to-point — we won't ask you for a flight number. The price is the same either way.