Our Duty of Care to Every Passenger
We treat every passenger like family — preparing each trip with the same care you'd put into welcoming family home, so even the journey feels like coming home. That care runs through every standard below for our drivers, vehicles and service — each one real, and kept.
Drivers · Baseline Service Standard
The standard every Grandlink driver follows — our baseline for every guest.
- Rigorous background screening; licensed, vetted drivers who know the East Coast
- Neat and presentable — never scruffy, always fresh, free of smoke or odor
- Courteous and professional; never rude, never complaining, never selling
- Arrive early to wait for you; assist with doors and luggage
- Smooth, safe driving — no rushing, no road rage
- Private car, never shared; never leaving post during your trip
Premium · Charter / Business / School routes
Book charter, business or school routes for a dedicated chauffeur at a higher standard.
- Suit, white shirt and tie — presentation to world-class chauffeur standards
- Polished black shoes, professional throughout
- A dedicated chauffeur for your whole trip, your itinerary
Vehicles · Clean & Comfortable
Every time you step in, it's a fresh, spotless space that's yours alone.
- The car is cleaned spotless inside and out for every trip, ready and waiting to welcome you
- One booking per car, never shared with strangers — the space is quietly, privately yours
- Carefully looked after and dependable, so you arrive relaxed and at ease
Information · Privacy Protected
Your trip, your details — kept just between us.
- Your trip and personal details stay strictly private — never leaked, never used to market to you
- Only you and your family in the car; conversations stay relaxed and private, never shared with strangers
- Trip and driver details go to you alone, so you stay comfortably in the loop
Scope of Care
From your door to your destination, we look after what matters.
- Watching your flight, planning the route, arriving on time, helping with your luggage — the thoughtful things are all part of our care
- Needs beyond professional chauffeured transport (such as personal security) call for a specialist team; we'll tell you honestly and point you the right way
Our Promise · We Mean It
Every word we say lands in real action — not just nice talk.
- On time: your driver arrives early, never leaving you waiting at the curb
- Transparent pricing: see the final price before you pay — no hidden fees, no surprises
- Trip confirmed: automatic confirmation after payment, details emailed to you right away
- Fully trackable: see exactly where your order stands, anytime
Gratuity · A Thank-You That Rewards
A tip is never required — it's your way of saying thanks for great service, and the most direct reward for your driver.
- Many companies add a 20% tip at checkout — we never do. Whether and how much to tip is entirely up to you
- Amounts can follow local New York norms (15–20% of the fare is customary), always optional
- Happy with your driver? A tip is the most tangible way to show it
- Every tip goes to the driver in full — a direct reward for everyone who serves with care